Automotive Service Concierge

Penske Automotive Group; Beachwood (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

Porsche of Beachwood is seeking a Service Advisor to greet customers, document vehicle concerns, and schedule service. You will prepare clear repair orders, discuss recommended work, and provide accurate estimates while ensuring customer satisfaction in a fast-paced dealership environment.

Prior experience in an automotive service department and strong communication skills are essential. The role is full-time and on-site, with a focus on quality and timely service delivery.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills required.
• Ability to work in a fast-paced automotive service environment.

Responsibilities

• Schedule service appointments and collect vehicle data.
• Greet customers and discuss vehicle problems and required work.
• Prepare accurate repair orders and estimates for labor and parts.
• Explain repairs and charges to customers and obtain authorization.
• Coordinate with technicians to ensure timely completion and updates to customers.

Skills

Communication skills

Teamwork

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Porsche of Beachwood is seeking a Service Advisor to greet customers, document vehicle concerns, and schedule service. You will prepare clear repair orders, discuss recommended work, and provide accurate estimates while ensuring customer satisfaction in a fast-paced dealership environment.

Prior experience in an automotive service department and strong communication skills are essential. The role is full-time and on-site, with a focus on quality and timely service delivery.