Automotive Service Center Manager - Lead Operations & Service

Jensen Tire & Auto; Omaha (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

5-day work week

Comprehensive benefits

401(k)

Job summary

Jensen Tire & Auto in Omaha, NE is seeking a motivated Service Manager to lead day-to-day service operations, mentor technicians, and deliver an exceptional customer experience. You will oversee workflows across bays, supervise technicians and service advisors, manage customer communications, and help drive efficiency, safety compliance, and profitability for a locally owned auto care shop.

Join a team focused on integrity, teamwork, and high standards of service while advancing your leadership

Qualifications

• 3–5 years of experience in automotive service management or related leadership role.
• Strong knowledge of automotive systems, diagnostics, and repair processes.
• Excellent communication and leadership skills.
• Valid driver's license required.
• ASE Service Consultant (C1) or equivalent certification preferred.
• Degree or training in Automotive Technology, Business Management, or related field a plus.

Responsibilities

• Oversee daily service operations and ensure efficient workflow across bays.
• Supervise technicians and service advisors for quality and productivity.
• Manage customer interactions, explain repair recommendations, estimates, warranties.
• Monitor sales, profitability, and customer satisfaction metrics.
• Ensure compliance with MAP guidelines and safety/environmental regulations.
• Assist with budgeting, scheduling, and inventory control.
• Promote teamwork and a customer-first culture.

Skills

Leadership

Communication

Operations management

Education

Degree in Automotive Technology or Business Management (a plus)

Job description

Jensen Tire & Auto in Omaha, NE is seeking a motivated Service Manager to lead day-to-day service operations, mentor technicians, and deliver an exceptional customer experience. You will oversee workflows across bays, supervise technicians and service advisors, manage customer communications, and help drive efficiency, safety compliance, and profitability for a locally owned auto care shop.

Join a team focused on integrity, teamwork, and high standards of service while advancing your leadership