Automotive Service Center Manager — Lead, Grow, Excel

Meineke; Grand Rapids (MI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Ongoing training and advancement

Employee discounts

Job summary

Meineke Car Care in Grand Rapids is seeking a results-driven Store Manager to lead a center to the next level of success. You will oversee daily operations, drive sales, manage a team of technicians and service advisors, and ensure safety and cleanliness.

The role emphasizes leadership, customer service, KPI management, and effective communication with staff and customers. Competitive base salary with performance bonuses is offered.

Qualifications

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver's license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index).
• Manage parts ordering and vendor relationships.
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Sales drive

Customer-focused

Team development

Tools

POS systems

Shop management systems

Job description

Meineke Car Care in Grand Rapids is seeking a results-driven Store Manager to lead a center to the next level of success. You will oversee daily operations, drive sales, manage a team of technicians and service advisors, and ensure safety and cleanliness.

The role emphasizes leadership, customer service, KPI management, and effective communication with staff and customers. Competitive base salary with performance bonuses is offered.