Automotive Service Cashier / Receptionist

Shore Chrysler Dodge Jeep Ram; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an energetic and reliable service cashier/receptionist to join their team. In this role, you will be at the forefront of customer service, processing payments, answering inquiries, and ensuring a smooth operation within the service department. Your excellent communication and organizational skills will be essential in maintaining high customer satisfaction and managing appointments effectively. This position offers a chance to thrive in a dynamic environment with opportunities for growth and development. If you are passionate about providing exceptional service and enjoy a fast-paced work setting, this opportunity is perfect for you.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Employee vehicle purchase plan

Discounts on products and services

Qualifications

• Dependable and able to follow an assigned work schedule.
• Strong organizational skills and effective multi-tasking abilities.

Responsibilities

• Process payments for services and assist with customer inquiries.
• Schedule service appointments and maintain high customer satisfaction.
• File and manage repair orders and cash management.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Cash Handling Experience

Telephone Skills

Multi-tasking Ability

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Jeep, Dodge Ram is now hiring an energetic, outgoing, self-starting, reliable service cashier / receptionist. Must have excellent customer service skills.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Employee vehicle purchase plan
• Discounts on products and services

Responsibilities

• The Cashier is responsible for receiving/processing payments for services rendered, assisting with answering the phones, booking appointments, conducting follow-up calls, and answering client inquiries in a timely, effective manner.
• Ensures excellent service standards and maintains high customer satisfaction.
• Schedules service for customers either in person or on the phone.
• Takes detailed, accurate messages.
• Verifies customer appointments and all relevant customer information (name, phone number, VIN, mileage, etc.).
• Greets customers with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location.
• Works cooperatively with the sales and other internal teams.
• Files, scans & retrieves repair orders.
• Prepares deposits and maintains a cash management system.
• Completes daily deposit.
• Other duties as assigned.

Qualifications

• Must be dependable and follow assigned work schedule.
• Must be able to address and answer customer requests via phone and e-mail.
• Strong organizational skills and the ability to effectively multi-task.
• Basic knowledge of computers is a must.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone skills.
• Cash handling experience.
• Rotating Saturday required.
• Must pass a drug test and a background check.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.