Front Office Receptionist - Cashier

The Pierre New York, A Taj Hotel; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A prestigious luxury hotel in New York is seeking a Front Desk Agent to provide exceptional service to guests. The ideal candidate will have prior front office experience and a hospitality degree, demonstrating strong communication skills and a positive attitude. This role involves greeting guests, managing check-ins/outs, and ensuring guest satisfaction in a fast-paced environment.

Qualifications

• 1-2 years prior Front Office experience required.
• Luxury hotel experience preferred.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests and perform check-in/check-out.
• Provide information and act as a resource for guests.
• Coordinate with departments to fulfill special requests.

Skills

Customer Service

Attention to Detail

Communication

Organizational Skills

Multilingual

Education

Hospitality Degree

Tools

Microsoft Office

Property Management System

Job description

Position Overview

We are seeking a dynamic and enthusiastic Front Desk Agent to join our team and help to deliver the highest quality of service to our guests.

JOB FUNCTION, TASKS, And RESPONSIBILITIES

KEY RESPONSIBILITIES

• Greet guests in a friendly and warm manner; perform guest check-in and check-out
• Review arrivals and departures for guest preferences to ensure guest satisfaction
• Provide information and act as a resource to our guests or hotel visitors
• Receives and acknowledge reservation requests, cancellations and changes
• Communicates guest requests and issues to the proper departments
• Coordinate with other departments to fulfill special guest requests
  
  

QUALIFICATIONS And REQUIREMENTS

• 1-2 years prior Front Office experience
• Luxury hotel experience preferred
• Hospitality degree preferred
• Must be able to handle multiple tasks in a fast-paced environment
• Excellent computer skills, including Microsoft Office and knowledge of a property management system
• Strong attention to detail
• A positive attitude and ability to work well with a diverse staff
• Physical ability to stand for long periods of time
• Leadership and customer service skills
• Have flexibility to work a varied schedule, including overnights and weekends
• Multilingual (preferred)
• Ability to thrive in a fast-paced environment
• Strong communication and organizational skills
• Looking for growth and development into a supervisory/ management role
  
  

Physical Requirements

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position : * Prolonged periods standing at a desk and working on a computer.

Force: * Must be able to lift up to 15 pounds at times.