Automotive Service Cashier / BDC

Bob Bell Automotive; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical plans

HSA eligibility

Dental plans

Vision plans

401K

Disability & life insurance

Employee car purchase

Career progression

Great company culture

Job summary

Bob Bell Chevrolet in Baltimore is seeking a Service Team Member to support Cashier and BDC duties, with earning potential up to $22 per hour based on experience. The role combines front-desk cashier tasks with service department call handling and appointment coordination.

You will handle multi-line calls, greet customers, process transactions, schedule service visits, and assist with rental vehicles as needed.

Qualifications

• Experience in cashier or retail roles preferred.
• Strong phone etiquette and customer service.
• Willing to learn dealership software systems.

Responsibilities

• Answer multi-line phone system and route calls.
• Greet customers professionally and process cash/credit transactions.
• Process service and parts tickets using company systems.
• Schedule service appointments and respond to internet inquiries.
• Coordinate rental vehicles when cars are in service.
• Maintain filing and general office duties.

Skills

Communication skills

Customer focus

Organizational skills

Multitasking

Tools

Microsoft Word

Excel

Outlook

Job description

Bob Bell Chevrolet in Baltimore is looking for a Service Team Member to help with Cashiering and BDC!

Earn up to $22.00 per hour depending on experience!

Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities - Cashier

• Answers multi-line telephone systems and refers calls accordingly
• Greet and assist customers in a pleasant and professional manner
• Accurately and efficiently process cash and credit card transactions and use a computer system
• Accurately and efficiently process service and parts tickets using a computer system
• Filing, general office duties
• Other duties as assigned
• Must be available to work some evenings and Saturdays

Responsibilities - BDC

• Answer and manage incoming service calls, scheduling appointments promptly and accurately.
• Respond to internet leads and inquiries, setting appointments for service visits.
• Communicate and forward messages to the appropriate service personnel and departments.
• Assist customers directly with questions, concerns, and service-related issues.
• Coordinate rental vehicles for customers while their cars are in service.
• Strong verbal and written communication skills.
• Self-motivated with a customer-first mindset.
• Proficient in Microsoft Word, Excel, Outlook (and comfortable learning new systems).
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Driven to exceed customer expectations and deliver outstanding service.

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.