Automotive Service Call Center Specialist

Buerkle Automotive; White Bear Lake (MN); Presencial; USD 51.577.000 - 57.308.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Plan w/ company match

Paid Time Off

Paid Holidays

Medical, Dental and Vision insurance

Free Telemedicine

Company Paid Life Insurance

Disability Insurance

Vehicle/service/parts discounts

Volunteer opportunities

Career advancement opportunities

Descripción de la vacante

Buerkle Automotive in White Bear Lake, MN is seeking a Service Call Center Representative to schedule appointments for the service departments and provide excellent customer service. The role offers daytime hours, with a rotating Saturday schedule and onsite work only.

Ideal candidates are English-proficient, with strong data entry skills and prior call center experience. Bilingual skills in Hmong or Spanish are a plus. Benefits include 401k, PTO, health coverage, and more.

Formación

• Proficient in English with excellent communication skills for effective customer interactions.
• Strong data entry abilities to accurately input customer information and service requests.
• Prior experience in customer service and call center environments is preferred.
• Bilingual skills, especially in Hmong or Spanish, are a plus for assisting diverse customer base.
• Ability to upsell services and products to customers to enhance their experience.

Responsabilidades

• Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
• Provide accurate cost and time estimates for needed maintenance and repairs.
• Perform follow-up calls to service customers to ensure satisfaction with their service visit.
• Handle customer complaints and concerns while maintaining high customer satisfaction standards.
• Build and maintain strong relationships with customers and co-workers.

Conocimientos

Customer service

Communication

Bilingual (English/Hmong)

Educación

High School Diploma

Descripción del empleo

Buerkle Automotive in White Bear Lake, MN is seeking a Service Call Center Representative to schedule appointments for the service departments and provide excellent customer service. The role offers daytime hours, with a rotating Saturday schedule and onsite work only.

Ideal candidates are English-proficient, with strong data entry skills and prior call center experience. Bilingual skills in Hmong or Spanish are a plus. Benefits include 401k, PTO, health coverage, and more.