Automotive Service Call Center Pro — Scheduling & Support

Paycom; White Bear Lake (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401k Plan

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Company Discount

Volunteer Opportunities

Career Advancement

Telemedicine

Job summary

Buerkle Honda in White Bear Lake, MN, is hiring for a full-time Customer Service role focused on inbound calls, scheduling, and vehicle information intake. This onsite position offers hourly pay between $18 and $20, with a bonus and comprehensive benefits package including 401k, PTO, holidays, and health coverage.

Ideal candidates are fast learners with strong communication skills, data entry ability, and prior customer service experience. Bilingual skills in Hmong or Spanish are a plus.

Qualifications

• Proficient in English with excellent communication skills.
• Strong data entry abilities to accurately input customer information and service requests.
• Prior experience in customer service and call center environments is preferred.
• Bilingual skills, especially in Hmong or Spanish, are a plus for assisting diverse customer base.
• Ability to upsell services and products to customers to enhance their experience.
• Comfortable with outbound calling and possess good phone etiquette.
• Analytical skills to assess customer needs and provide appropriate solutions.
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Responsibilities

• Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Provide accurate cost and time estimates for needed maintenance and repairs.
• Perform follow-up calls to service customers to ensure satisfaction with their service visit.
• Handle customer complaints and concerns while maintaining high customer satisfaction standards.
• Build and maintain strong relationships with customers and co-workers.

Skills

Customer service

Phone handling

Multitasking

Problem solving

Team collaboration

Data entry

English proficiency

Bilingual (Hmong/Spanish)

Upselling

Time management

Adaptability

Education

High School Diploma

Tools

Phone systems

Job description

Buerkle Honda in White Bear Lake, MN, is hiring for a full-time Customer Service role focused on inbound calls, scheduling, and vehicle information intake. This onsite position offers hourly pay between $18 and $20, with a bonus and comprehensive benefits package including 401k, PTO, holidays, and health coverage.

Ideal candidates are fast learners with strong communication skills, data entry ability, and prior customer service experience. Bilingual skills in Hmong or Spanish are a plus.