Service Business Development Center Agent

Toyota of Erie; Waterford (PA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to the Preston AutoFitness

Equal Opportunity Employer

Job summary

Preston Auto Group is seeking a friendly, energetic Service BDC Representative to join our Service Concierge Team. You’ll handle all incoming calls, texts, and emails for our Service Departments, log details, and proactively reach out to guests due for maintenance or safety recalls.

Success means hitting call and appointment goals while delivering above-and-beyond service on every contact. Prior sales or customer service experience is preferred, with strong communication and organizational

Qualifications

• High school diploma or equivalent.
• Prior sales or customer service experience preferred.
• Excellent phone skills with clear, distinct speech.
• Strong organizational skills and detailed note-taking ability.
• Goal-driven with a high level of honesty and integrity.
• Team player with a strong will to win.
• Bilingual (Spanish) a plus.

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments.
• Confirm guest appointments.
• Maintain and update guest personal and vehicle information.
• Work with customers in a professional, well-spoken manner.
• Proactively call customers to schedule appointments for overdue maintenance.
• Proactively call customers to schedule appointments for safety recalls.
• Meet and exceed all phone call, appointment, and appointment show-ratio goals.
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime.
• Follow BDC scripts and guidelines on calls and emails.

Skills

Phone skills

Customer service

Organizational skills

Note-taking

Goal-oriented

Team player

Bilingual (Spanish)

CDK knowledge

XTime knowledge

Education

High school diploma or equivalent

Tools

CDK

XTime

Job description

Service Business Development Center Agent

Preston Auto Group is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred but not required.

As a ServiceBDC Agent, you're the first voice and often the first impression customers have of our dealership. You'll handle every incoming call, text, and email for our Service Departments, keep detailed notes on every interaction, and proactively reach out to guests who are due for maintenance or safety recalls. Success in this role means hitting call and appointment goals while delivering above-and-beyond service on every contact.

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call, appointment, and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Requirements

• High school diploma or equivalent
• Prior sales, customer service, or automotive experience preferred
• Excellent phone skills with clear, distinct speech
• Strong organizational skills and detailed note-taking ability
• Goal-driven with a high level of honesty and integrity
• Team player with a strong will to win
• CDK and XTime knowledge a plus
• Bilingual (Spanish) a plus

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.