Automotive Service Assistant — Customer Care & Scheduling

The Faulkner Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Top-tier benefits

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Job summary

The Faulkner Automotive Group is seeking a motivated Service Assistant to join our team in Mechanicsburg, PA. You will work directly with service customers to schedule appointments, communicate pricing, and inform them of recalls while supporting daily service operations.

Experience in vehicle service is a plus, but Faulkner provides training for all new hires. This is a full-time position with competitive benefits and growth opportunities within a large family-owned dealership group.

Qualifications

• Valid driver's license.
• Vehicle repair or service experience is a plus.
• Customer service experience is preferred.
• Excellent communication skills are essential.

Responsibilities

• Set up initial and follow-up service appointments with customers.
• Provide customers with price quotes and information on recalls.
• Manage the courtesy car program and answer customer questions.
• Assist with filing and light accounting tasks to support the service department.

Skills

Valid driver's license

Customer service experience

Excellent communication skills

Vehicle repair or service experience a

Job description

The Faulkner Automotive Group is seeking a motivated Service Assistant to join our team in Mechanicsburg, PA. You will work directly with service customers to schedule appointments, communicate pricing, and inform them of recalls while supporting daily service operations.

Experience in vehicle service is a plus, but Faulkner provides training for all new hires. This is a full-time position with competitive benefits and growth opportunities within a large family-owned dealership group.