Automotive Service Assistant

The Faulkner Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Top-tier benefits

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Job summary

The Faulkner Automotive Group is seeking a motivated Service Assistant to join our team in Mechanicsburg, PA. You will work directly with service customers to schedule appointments, communicate pricing, and inform them of recalls while supporting daily service operations.

Experience in vehicle service is a plus, but Faulkner provides training for all new hires. This is a full-time position with competitive benefits and growth opportunities within a large family-owned dealership group.

Qualifications

• Valid driver's license.
• Vehicle repair or service experience is a plus.
• Customer service experience is preferred.
• Excellent communication skills are essential.

Responsibilities

• Set up initial and follow-up service appointments with customers.
• Provide customers with price quotes and information on recalls.
• Manage the courtesy car program and answer customer questions.
• Assist with filing and light accounting tasks to support the service department.

Skills

Valid driver's license

Customer service experience

Excellent communication skills

Vehicle repair or service experience a

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Service Assistant to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 56 Best Places to Work Awards.

Service Assistant Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Assistant, you will work directly with Faulkner's service customers to set up initial and follow-up appointments, provide them with price quotes, notify them of recalls, handle the courtesy car program and answer any customer questions. The Service Assistant may also be required to handle filing duties, as well as light accounting functions to support the service department.

Service Assistant Requirements -

• Valid driver's license
• Vehicle repair or service experience a plus
• Customer service experience preferred
• Excellent communication skills

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country. Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.