Automotive Service Advisor/Writer

The Faulkner Automotive Group; Mechanicsburg (Cumberland County); On-site; Full time

Benefits offered by this job

Top-tier benefits: Medical, Dental and Vision

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Job summary

An automotive service group is looking for a motivated Automotive Service Advisor/Writer to join its team in Mechanicsburg. The role includes greeting customers, guiding them through the service process, and ensuring smooth vehicle repair interactions. Ideal candidates should have customer service experience and a valid driver's license. This position offers excellent training and top-tier benefits, including medical coverage and 401k options.

Qualifications

• Valid driver's license.
• Customer service experience preferred.
• Previous service advisor experience preferred.

Responsibilities

• Greet customers and guide them through the repair process.
• Perform vehicle walk-arounds and gather information.
• Listen to customer issues to better understand problems.

Skills

Customer service skills

Effective communication

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor/Writer to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Automotive Service Advisor/Writer Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service. It is your job to greet the customer and take them through the repair process in a smooth, professional manner! The process begins by doing a walk around of the vehicle, gathering vehicle information and listening to the customer explain any issues so you can better understand the problem.

Automotive Service Advisor/Writer Requirements

• Valid driver’s license
• Vehicle repair or service experience preferred
• Customer service experience preferred
• Previous service advisor experience preferred

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.