Automotive Service Appointment Specialist

Garden City Mazda; Town of Hempstead (NY); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

401(k)

Paid vacation & sick time

Employee discounts on products & &

Résumé du poste

Garden City Mazda in Garden City, NY is hiring a Business Development Representative – Automotive Service Appointment Scheduler to handle high-volume service calls, book appointments, and deliver excellent customer service.

The role offers pay starting at $18 per hour plus bonuses, paid training, 401(k), paid vacation and sick time, employee discounts on products and services, full-time with a 5-day work week, and a clear path for advancement.

Qualifications

• Experience in handling high call volumes and delivering excellent customer service.
• Onsite position in automotive service context is preferred but not required.

Responsabilités

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service.
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service.
• Assist with recalls: identify customers with open recalls and schedule appointments.
• Call customers who need recalls completed and set convenient appointments.
• Assist with other duties as needed/assigned.

Connaissances

Customer service

Call center experience

Telephone etiquette

Microsoft Word & Excel basics

Outils

Multi-Line Phone system

CRM software

Description du poste

Garden City Mazda in Garden City, NY is hiring a Business Development Representative – Automotive Service Appointment Scheduler to handle high-volume service calls, book appointments, and deliver excellent customer service.

The role offers pay starting at $18 per hour plus bonuses, paid training, 401(k), paid vacation and sick time, employee discounts on products and services, full-time with a 5-day work week, and a clear path for advancement.