Automotive Service Receptionist Mazda

US Lawns; Huntington Station (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group – Mazda of Huntington is seeking a friendly BDC Service Receptionist / Cashier to greet customers and manage service communications. The role emphasizes high‑quality service, accurate payments, and daily CRM updates in a fast-paced dealership setting.

You will coordinate with service advisors and technicians to ensure a smooth customer journey, handling appointments, follow‑ups, and payments while upholding brand standards and delivering an exceptional experience.

Qualifications

• Previous customer service experience, in-person or over the phone.
• Strong communication and active listening skills.
• Reliable, organized, and able to multitask in a fast-paced environment.
• Proficient with computers and CRM systems; willingness to learn.

Responsibilities

• Make outbound BDC calls for appointment reminders, follow-ups, declined services, and maintenance outreach
• Answer inbound service calls promptly, provide clear information, and route inquiries appropriately
• Set, confirm, and manage service appointments to maintain an organized daily schedule
• Communicate with customers through phone, text, email, and CRM to support their service needs
• Maintain accurate CRM documentation of all customer interactions and concerns
• Track customer feedback and escalation issues when additional support is required
• Maintain consistent communication with customers throughout their service visit
• Collaborate with service advisors and technicians to ensure a smooth, positive customer experience
• Uphold manufacturer and dealership standards for customer satisfaction
• Process customer payments accurately and complete daily financial reporting

Skills

Phone skills

Communication

Customer service

Team player

Detail oriented

Multitasking

Availability Mon-Sat

Courteous demeanor

CRM navigation

Office & productivity tools

Tools

CRM software

Microsoft Office

Job description

Job Description

Empire Automotive Group – Mazda of Huntington

Job: BDC Service Receptionist / Cashier

Mazda of Huntington is seeking a friendly, detail‑oriented BDC Service Receptionist / Cashier to serve as the welcoming point of contact for our service department. This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and takes pride in delivering an exceptional customer experience.

We offer a competitive salary plus commission, along with a supportive team and opportunities for growth within Empire Automotive Group.

If you’re passionate about delivering top‑notch service and creating positive customer experiences, you’ll thrive in this exciting role with our Mazda dealership team that’s committed to your growth and success.

Responsibilities

• Make outbound BDC calls for appointment reminders, follow‑ups, declined services, and maintenance outreach
• Answer incoming service calls promptly, provide clear information, and route inquiries appropriately
• Set, confirm, and manage service appointments to maintain an organized daily schedule
• Communicate with customers through phone, text, email, and CRM to support their service needs
• Maintain accurate CRM documentation of all customer interactions and concerns
• Track customer feedback and escalation issues when additional support is required
• Maintain consistent communication with customers throughout their service visit
• Collaborate with service advisors and technicians to ensure a smooth, positive customer experience
• Uphold manufacturer and dealership standards for customer satisfaction
• Process customer payments accurately and complete daily financial reporting

Qualifications

• Excellent phone skills, including clear speaking, active listening, and confident call handling
• Strong communication skills with a warm, professional, customer‑focused demeanor
• Customer‑service experience, either in person or over the phone
• Reliable, dependable, and able to stay focused in a busy, high‑volume environment
• Organized, detail‑oriented, and comfortable multitasking
• Friendly, upbeat attitude with a collaborative, team‑focused mindset
• Proficient with computers and Microsoft Office; comfortable navigating CRM systems
• Open to feedback and committed to continuous improvement
• Availability Monday–Saturday, with flexibility for holidays or weekends. The job descriptions and responsibilities above will be required but not limited to any other job‑related duties assigned by your supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within