Automotive Service Appointment Scheduler

Bobby Rahal Motorcar Co.; Mechanicsburg (Cumberland County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Six paid holidays after 90 days

Health insurance

401(k) with company match

On the job training

Advancement opportunities

Team events

Referral bonuses

Annual holiday parties

Excellent work-life balance

Job summary

Bobby Rahal Automotive Group is seeking an Automotive Service Coordinator to manage client communications by phone and email, identify primary concerns, and schedule service appointments. You will verify details, check recalls, and document requests to ensure smooth daily operations.

The role emphasizes integrity, accuracy, and excellent service while supporting a busy service desk environment with standard 8am-5pm hours and rotating Saturday shifts.

Qualifications

• Exceptional customer service skills.
• Strong phone and computer skills.
• Valid driver's license and clean driving record.
• Ability to spend most of your workday seated at a desk.

Responsibilities

• Handle client calls and emails to schedule appointments.
• Verify client information and document complaints according to schedule procedures.
• Print repair orders for the next business day.

Skills

Customer service

Phone skills

Computer skills

Driver's license

Clean driving record

Desk work

Job description

Automotive Service Coordinator

Bobby Rahal Automotive Group - 6696 Carlisle Pike, Mechanicsburg PA 17050

Schedule

Monday - Friday 8am to 5pm with a Saturday rotation (and a designated day off during the week if it is your turn to work Saturday)

Hourly Rate of Pay

$16.00

WHY YOU'LL LOVE IT HERE

• Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
• Health insurance and a wide variety of other voluntary benefits after 30 days
• 401(k) participation with company match after 6 months
• On the job training and opportunities for advancement across the Team Rahal organization
• Team member appreciation monthly events
• Team member referral bonuses
• Annual holiday parties
• Excellent work-life balance!

What You'll Do

In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls, properly verifying client information, and accurately documenting complaints. To ensure that everything runs smoothly, you print repair orders for the next day's business.

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

What You'll Bring

• Exceptional customer service skills
• Strong phone and computer skills
• Valid driver's license and clean driving record
• Ability to spend most of your workday seated at a desk