Automotive Service Appointment Coordinator

Kendall-Auto-Group; Meridian (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

Kendall Auto Group is seeking an Appointment Receptionist to join our Client Care team in a fast-paced call center environment. The role focuses on outbound customer calls, scheduling service appointments across multiple states, and maintaining accurate customer data in our systems.

The ideal candidate will have strong verbal and written communication, be organized, and comfortable with computers and multi-line phones.

Qualifications

• Customer-service oriented, professional demeanor.
• Strong phone and email communication.
• Efficient, organized, and able to multitask.
• Comfortable with computer systems and software.

Responsibilities

• Delivering exceptional customer service with each client interaction.
• Identifying customer vehicle service needs by asking questions and reviewing history.
• Scheduling service appointments for Kendall dealerships across multiple states.
• Accurately maintaining customer and vehicle information in software systems.
• Communicating effectively with customers and coworkers via phone and email.

Skills

Verbal communication

Written communication

Time management

Computer literacy

Multi-line phone systems

Tools

CRM software

Job description

Kendall Auto Group is seeking an Appointment Receptionist to join our Client Care team in a fast-paced call center environment. The role focuses on outbound customer calls, scheduling service appointments across multiple states, and maintaining accurate customer data in our systems.

The ideal candidate will have strong verbal and written communication, be organized, and comfortable with computers and multi-line phones.