Service Appointment Coordinator

Conklin Automotive Group; Hutchinson (KS); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Paid holidays

Paid training

Direct deposit

Sponsored healthcare

Health savings account with company

Job summary

Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to manage the scheduling of service appointments and ensure an exceptional customer experience from first contact through service completion.

In this role you will liaise between customers and service technicians, provide clear communication, and coordinate with staff to keep calendars and records organized. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Familiarity with automotive service procedures is a plus.
• Proficiency with computer software and dealership management systems.
• Valid driver’s license and clean driving record required.

Responsibilities

• Handle incoming calls and emails to schedule service appointments.
• Provide detailed information about service options and availability.
• Follow up with customers to confirm appointments and address questions.
• Coordinate with service staff to manage scheduling effectively.
• Maintain an organized appointment calendar and customer records.
• Address customer concerns and resolve issues in a timely manner.
• Utilize dealership management systems for tracking and reporting.

Skills

Strong customer service

Communication skills

Organizational skills

Multitasking

Dealership management systems

Valid driver’s license

Education

High school diploma or equivalent

Tools

Dealership management systems

Job description

Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to enhance our customer service department. This pivotal role will involve managing the scheduling of service appointments for our clients, ensuring an exceptional experience from the first point of contact through the completion of their service needs. You will be responsible for liaising between customers and service technicians, providing clear communication, and making sure that all appointments are handled efficiently. If you possess a passion for customer service and thrive in a busy environment, we want to hear from you!

Key Responsibilities

• Handle incoming calls and emails to schedule service appointments
• Provide detailed information about service options and availability
• Follow up with customers to confirm appointments and address any questions
• Coordinate with service staff to manage scheduling effectively
• Maintain an organized appointment calendar and customer records
• Address customer concerns and resolve issues in a timely manner
• Utilize dealership management systems for tracking and reporting

Requirements

• High school diploma or equivalent experience
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with automotive service procedures is a plus
• Proficient in using computer software and dealership management systems
• Must have a valid driver's license and a clean driving record

Benefits

• 401K with company match
• Paid time off
• Paid holidays
• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account with company match