Automotive Service Advisor Writer Weekends Off Waunakee

Christian Brothers Automotive; Waunakee (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Up to $55K with bonus opportunities

Paid Vacation & Paid Holidays

Healthcare Benefits Available

401k benefits available

Continuous Training Available

Employer-paid Financial Wellness Program

Employee Appreciation Events

Job summary

Christian Brothers Automotive in Waunakee, Wisconsin is seeking a full-time Automotive Service Advisor to build lasting customer relationships. You'll guide customers through the repair process and ensure satisfaction with every vehicle service.

The ideal candidate will have automotive customer service experience, a solid driving record, and the ability to effectively manage store processes. Employees enjoy competitive salaries and benefits including healthcare and paid vacations.

Qualifications

• Must have an acceptable driving record according to insurance policies.
• Proficiency in Windows based computer software essential.
• Prior experience in automotive customer service or as a service writer/advisor is required.

Responsibilities

• Greet every customer with hospitality and respect.
• Present solutions to properly repair vehicles in an understandable manner.
• Manage the store's workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.

Skills

Driving record acceptable to insurance

Proficiency in Windows based software

Customer Service experience

Job description

• Full-time
• Department: Wisconsin

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends*
• Up To $55K with Bonus Opportunitiesafter probationary period
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• 401k benefits available
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
• Employee Appreciation Events
• Chaplain Care Support Available
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Training Points For Brand Swag & Rewards

Job Description

Job Title:

Location:

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 285+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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