Automotive Service Advisor / Writer | Weekends Off | Apex

Christian Brothers Automotive; Apex (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Weekend off

Onsite ownership

Training program

Rewards program

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer who will greet guests, explain repairs, and guide them through the repair process with honesty and clear communication. You will manage workshop flow, coordinate services, build long-term guest relationships and work closely with the team to maintain high satisfaction and timely repairs in a fast-paced, friendly environment.

This full-time role offers ongoing training and employee rewards, with a weekend-free

Qualifications

• Experience in Automotive Customer Service and Service sales.
• Proficiency with Windows-based software and automotive store applications.
• Ability to greet guests with hospitality and communicate repairs clearly.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties asassigned.

Skills

Customer service

Sales

Communication

Tools

Windows-based software

Automotive store applications

Job description

• Full-time
• Department: North Carolina

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Local Owner - Onsite Daily
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Location:

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in Automotive Customer Service and Service sales

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.