Automotive Service Advisor / Writer | Weekends Off | Baton Rouge

Christian Brothers Automotive; Baton Rouge (LA); On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Healthcare Benefits

Matching Retirement Plans

Paid Training

Family time weekends off

Financial wellness program

Job summary

Christian Brothers Automotive is seeking a Service Advisor/Service Writer in Louisiana. You’ll guide customers through the repair process, keeping them informed and building community relationships while delivering honest recommendations and solutions.

Role emphasizes customer care, a strong technology aptitude with dealership-like software, and teamwork in a high-volume shop environment. Weekdays 7am–6pm shift; comprehensive benefits provided.

Qualifications

• Looking for a Top Performer in Automotive Service.
• At Least 2-4 currentyears of Service Advisor/Writer Experience.
• Great with Computers - Proficiency in Windows-based software and automotive store applications.
• Driving record acceptable to our current insurance carrier.
• Proof of minimum state-required insurance on your personal vehicle.

Responsibilities

• Greet every customer with hospitality and the highest level of respect.
• Present the best solution to repair the customer’s vehicle properly.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate professionally to build long-term relationships with store, yourself, and customer.
• Represent the mission statement with kindness, honesty, and integrity.
• Coordinate and participate in customer service activities as dictated by needs and workload.
• Ensure all repairs meet proper specifications.
• Assist other employees as needed.
• Other duties may be assigned.
• Drive vehicle in company shuttle.

Skills

Top Performer

Service Writer

Education

High School or equivalent

Tools

Windows software

Automotive store apps

Job description

• Full-time
• Department: Louisiana
• Compensation: USD 19 - USD 24 - hourly

Company Description

Christian Brothers Automotive - Airline

• Pay Range $40K-$80K forQualified Candidates
• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• LocallyOwned and Operated
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Job Description

Job Title:

Location:

Job Overview:

As a Service Advisor/Service Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment intheir vehicle, and for these reasons, you play a large role in building relationships with our community.

Our Service Advisor/Service Writerhave the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility. We use industry leading digital software complete with pictures, videos and GIF animationsto help communicate with customers through text message, e-mail and phoneabout recommended services.

Responsibilities include, but are not limited to:

• Greet every customer with hospitality and the highest level of respect.
• Present the best solution to repair the customer’s vehicle properly.
• Consistently and effectively sell our services without jeopardizing honesty and integrity. Love your neighbor as yourself!
• Maintain a positive attitude and team atmosphere at all times.
• Communicate professionally, always with the intention of creating a long-term relationship between the store, yourself, and the customer.
• Behave in a manner that represents the Christian Brothers Automotive mission statement, in every instance projecting kindness, honesty, and integrity.
• Direct, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.
• Ensure that all repairs are performed to proper specifications.
• Assist other employees as needed.
• Other duties may be assigned.
• Drive guess in company Shuttle

Qualifications

Qualifications:

• Looking for a Top Performer in Automotive Service
• At Least 2-4 currentyears of Service Advisor/Writer Experience.
• Great with Computers -Proficiency in Windows based computer software and automotive store applications
• Driving record acceptable to our current insurance carrier
• Proof of minimum state-required insurance on your personal vehicle.
• High School or equivalent (Preferred)

Physical Requirements:

The physical demands described here are representative of those that must be met by a Service Advisor/Service Writer to successfully perform essential functions of this job:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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