Automotive Service Advisor / Writer | Weekends Off |North Wales

Christian Brothers Automotive; North Wales (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation

Paid holidays

Matching retirement plan

Chaplain care support

Learning system training

Job summary

Christian Brothers Automotive in North Wales, PA, seeks an Automotive Service Advisor / Writer to guide guests through the repair process and maintain clear communication about vehicle status. You will build trust, propose lasting solutions, and help customers feel confident in the service experience.

Responsibilities include greeting guests, presenting repair options, managing workflow, and working with a team to ensure high-quality, honest service while maintaining a positive store atmosphere.

Qualifications

• Experience in Automotive Customer Service and Service sales.
• Proficiency in Windows based computer software and automotive store applications.

Responsibilities

• Greet every guest with hospitality and respect.
• Present the best solution to repair the guest’s vehicle clearly.
• Manage the store’s workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Build long-term relationships with guests.
• Communicate clearly by phone with customers.
• Assist other employees as needed.

Skills

Customer service

Service sales

Windows software

Tools

Automotive store software

Job description

• Full-time

Company Description

Christian Brothers Automotive

• *$60K+ for Highly Qualified Candidates
• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Chaplain Care Support Available\
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Location:

565 Dekalb Pike, North Wales, PA 19454

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in Automotive Customer Service and Service sales

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.