Automotive Service Advisor / Writer | Weekends Off | Surprise

Christian Brothers Automotive; Surprise (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Closed weekends

Team performance bonuses

Healthcare benefits available

Matching retirement plans

Paid vacation & holidays

Wellness program

Job summary

Christian Brothers Automotive in Surprise, AZ is hiring an Automotive Service Advisor/Writer. In this full-time role, you’ll greet guests, present repair options, and guide customers through the service journey from intake to checkout. You will coordinate workflow, maintain honesty and integrity, and build lasting customer relationships.

Mon–Fri, 7am–6pm in a high-volume, team-oriented shop environment. We offer competitive pay, benefits, and opportunities for growth within a locally owned

Qualifications

• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• Proficiency in Windows based computer software and automotive store applications.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Sell services consistently with honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and our customer.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guest as needed in CBA branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as a team and assist other employees as needed.

Skills

Customer service experience

Windows software proficiency

Automotive service writer experience

Tools

Automotive store applications

Windows-based software

Job description

• Full-time
• Department: Arizona

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends
• Earn More With Team Performance Bonuses
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Rewarding Great Work,The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
• Wellness Program Offering Chaplain Care Support
• Weekly Team Lunches
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Location:

13930 N Reems Rd, Surprise, AZ 85379

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guestthat enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed
• Other duties asassigned

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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