Automotive Service Advisor / Writer | Weekends Off | Goodyear

Christian Brothers Automotive; Goodyear (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Christian Brothers Automotive is looking for an Automotive Service Advisor / Writer in Goodyear, Arizona. In this role, you will be responsible for guiding guests through the repair process, ensuring customer satisfaction, and delivering exceptional service. The ideal candidate should have strong communication skills, prior experience in automotive customer service, and the ability to manage multiple tasks effectively. This position is crucial for building relationships and enhancing customer trust in our services.

Qualifications

• Valid driver's license with a clean driving record.
• Strong communication skills to explain vehicle needs.
• Prior experience in customer service or automotive roles preferred.

Responsibilities

• Greet guests with hospitality and respect.
• Communicate service recommendations and maximize business.
• Manage store workflow for an exceptional guest experience.

Skills

Communication skills

Customer service experience

Organizational skills

Proficiency in Windows and shop management software

Job description

Overview

Job Title: Automotive Service Advisor / Writer

Location: 16800 W. Yuma Rd., Goodyear, United States, 85338

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest who enters the facility with genuine hospitality and respect
• Deliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule business
• Clearly present the best solution for properly repairing each guest’s vehicle in a way that is easy to understand
• Consistently recommend and sell services with confidence while maintaining honesty and integrity
• Direct, coordinate, and actively participate in guest service activities throughout the repair process
• Manage the store’s workflow effectively and efficiently to ensure an exceptional guest experience
• Ensure all approved repairs are performed to proper specifications and quality standards
• Provide shuttle service to guests as needed in a CBA-branded vehicle
• Maintain a positive attitude and contribute to a strong, team-oriented atmosphere
• Collaborate with team members and assist others as needed
• Perform additional duties as assigned

Qualifications

• Valid driver’s license with a driving record that meets current insurance carrier requirements
• Proficiency in Windows-based computer systems and automotive shop management software
• Prior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferred
• Strong communication skills with the ability to clearly explain vehicle needs and service recommendations to guests
• Proven ability to build trust, communicate value, and convert inquiries into scheduled service appointments
• Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with a commitment to hospitality, integrity, and team collaboration

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.