Guest Relations/Entry Level Service Advisor | Weekends Off | Buckeye

Christian Brothers Automotive; Buckeye (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Closed weekends

Paid vacation & holidays

Healthcare benefits

401K matching

Weekly team lunches

Locally owned

Financial wellness program

Job summary

Christian Brothers Automotive is hiring for a Guest Relations/Entry Level Service Advisor in Arizona. You will greet guests, schedule appointments, and assist with the service process while maintaining a guest-focused mindset.

Ideal candidates have strong customer service skills, interpersonal abilities, and a willingness to learn automotive terminology. This full-time role offers a weekday schedule with weekend time off and employee benefits.

Qualifications

• Proven successful customer service experience is required; driven to serve others.
• Must have strong interpersonal skills to effectively communicate with staff, vendors, and customers.
• Ability to multitask and meet deadlines.
• Ability to seek and accept coaching and direction.

Responsibilities

• Greet guests with hospitality and respect.
• Communicate clearly on phone and in person.
• Check guests in and out and answer calls to schedule appointments.
• Provide safe shuttle service for guests in our branded vehicle.
• Support service process and guest experience with team members.

Skills

Customer service

Interpersonal skills

Multitasking

Coaching adaptability

Education

No specific degree required

Tools

Microsoft Office

Job description

• Full-time
• Department: Arizona

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & 7 Paid Holidays
• Healthcare Benefits Available
• Matching 401K Retirement Plans
• Weekly Team Lunches
• Locally Owned and Operated
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Job Description

Job Title:

Guest Relations/Entry Level Service Advisor

Location:

Job Overview:

As a Guest Relations Specialist / Junior Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle, so you play a major role in building relationships with our guests.

Responsibilities include, but are not limited to:

• Promptly greet every guest with hospitality and respect
• Communicate on the phone and in person in a clear and concise manner
• Desire to learn automotive repair service terminology and processes
• Checkguests in and out
• Answer phone calls and schedule appointments
• Providing safe shuttle service for our valued guests in our branded vehicle
• Assist other team members as needed with tasks to support the service process and guest experience
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Serve as a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines.

Christian Brothers Automotive is an Equal Opportunity Employer.

Christian Brothers Automotive locations practice "At-will" employment practices.

Job Location