Automotive Service Advisor / Writer | Weekends Off | Southport

Christian Brothers Automotive; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Christian Brothers Automotive in Bolivia, NC, opens a brand-new state-of-the-art facility scheduled for March 2027. Interviews will begin in January 2027.

As an Automotive Service Advisor/Writer, you are the trusted professional our guests rely on for assistance with their vehicles. You guide them through the repair process, keeping them informed and satisfied before they leave our facility. This role requires Monday–Friday, 7am–6pm, with a focus on hospitality and teamwork.

Qualifications

• Experience in automotive customer service or Service Writer role.
• Proficiency with Windows-based software and automotive store applications.
• Valid driving record acceptable by insurer.

Responsibilities

• Greet every guest with hospitality and respect.
• Present repair options in an understandable way.
• Manage store workflow effectively and efficiently.
• Sell services with integrity and honesty.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly on the phone.
• Build long-term relationships with guests and store.
• Direct and participate in customer service activities.
• Shuttle guests in CBA branded vehicle as needed.
• Ensure repairs meet proper specifications.
• Work as a team and assist others as needed.
• Other duties as assigned.

Skills

Customer service

Automotive sales

Windows software

Tools

Automotive store applications

Job description

• Full-time
• Department: North Carolina

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Job Description

Job Title:

Location:

3427 Southport Supply Rd., Bolivia, NC 28422

Job Overview:

This brand-new state-of-the-art facility is scheduled to open in March 2027. Interviews will begin in January 2027.

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guests'vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest we serve
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team andassist other employees as needed
• Other duties asassigned

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.