Automotive Service Advisor / Writer | Weekends Off | Forney

Christian Brothers Automotive Corporation; Forney (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Healthcare Benefits Available

Paid Vacation & Holidays

Matching Retirement Plans

Continuous Training System

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and keep them informed. You will help guests choose the best repair options and ensure high-quality service.

As part of the team, you will manage shop workflow, document accurately, and maintain a positive, collaborative environment. This on-site role requires prior experience as a service writer/advisor and strong communication with guests and technicians.

Qualifications

• Experience as Automotive Service Writer/Advisor/Sales is required.
• Proficiency with Windows-based software and store applications.
• A valid driving record acceptable to the company.

Responsibilities

• Greet every guest with hospitality and respect.
• Present repair options clearly and honestly.
• Manage the store workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Maintain a positive team atmosphere at all times.
• Communicate clearly by phone with guests and team.
• Document all work accurately for transparency and quality.
• Build long-term relationships with guests and the store.
• Direct, coordinate, and participate in guest service activities.
• Assist other employees as needed and shuttle guests as required.
• Ensure repairs meet proper specifications and quality standards.

Skills

Windows-based software

Driving record

Service writer/advisor sales

Job description

• Full-time
• Department: Texas

Company Description

Christian Brothers Automotive

• Closed Every WeekendTo Spend Time With Family & Friends
• Healthcare Benefits Available
• Chaplain Care Support Available
• Locally Owned and Operated
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Matching Retirement Plans
• Up to $75k Annually

Job Description

Job Title:

Location:

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Accurate, thorough documentation is a required part of our workflow to ensure transparency, accountability, and high-quality service
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing guest service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Previous experiencein an Automotive Service Writer/Advisor/Sales role is REQUIRED*******

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.