Automotive Service Advisor / Writer | Weekends Off | Cedar Hill

Christian Brothers Automotive; Cedar Hill (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

Christian Brothers Automotive in Cedar Hill, TX is seeking an Automotive Service Advisor who will guide customers through the repair process, explain service options, and ensure satisfaction from check-in to delivery. You will greet customers, manage workflow, and communicate clearly by phone, while building lasting relationships and maintaining a positive team atmosphere.

This role requires experience in automotive customer service, proficiency with Tekmetric and Windows-based store

Qualifications

• Experience in automotive customer service and service sales.
• ASE certification or equivalent experience required.
• High school diploma or GED required.
• Proficiency with Tekmetric software is preferred.

Responsibilities

• Greet customers with hospitality and respect.
• Present the best solution to properly repair our customer’s vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services with honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and the customer.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle customers as needed.
• Assist other employees as needed.

Skills

Customer service

Sales skills

Problem-solving

Communication

Education

ASE certification in service management or equivalent

High school diploma or GED

Tools

Tekmetric

Windows software

Automotive store apps

Job description

• Full-time
• Department: Texas

Company Description

Christian Brothers Automotive

Our Cedar Hill location enjoys a great customer base, weekends off, and the best culture in the Automotive industry!

Job Description

Job Title:

Location:

Job Overview:

• Are you goal oriented?
• Do you enjoy a fast-paced, challenging work environment?
• Would you like every weekend off to spend more time with your family and friends?
• Do you like helping people?

If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

Position Summary:

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

• Greet every customer that enters our facility with hospitality and respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner
• Build long-term relationships between the store, yourself and the customer.
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed.
• Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Qualifications

Qualifications

Certificates, Licenses, Registrations:

• Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience:

• Proficiency in Windows based computer software and automotive store applications
• Experience in automotive customer service and service sales
• ASE certification in service management or equivalent experience
• Experience with Tekmetric software application desired, but will train
• Supervisory or management experience
• High school diploma or GED

Physical requirements:

The physical demands described here are representative of those that must be met by an Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.