Automotive Service Advisor & Writer — Weekends Off

Christian Brothers Automotive Corporation; Cedar Hill, Northern (TX, KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Christian Brothers Automotive in Cedar Hill, TX is seeking an Automotive Service Advisor to guide customers through repair processes and keep them informed from intake to completion.

You will greet customers, present repair options, manage workflow, and uphold integrity while building lasting relationships. Prior automotive customer service and Tekmetric experience are preferred, with ASE certification beneficial.

Qualifications

• Experience in automotive customer service and service sales.
• Proficiency in Windows based computer software and automotive store applications.
• ASE certification in service management or equivalent experience.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner
• Build long-term relationships between the store, yourself and the customer.
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed.
• Assist other employees as needed.

Skills

Customer service

Service sales

Supervisory experience

Windows software proficiency

Education

High school diploma or GED

Associates degree or undergraduate degree

ASE certification in service management

Tools

Tekmetric

Job description

Christian Brothers Automotive in Cedar Hill, TX is seeking an Automotive Service Advisor to guide customers through repair processes and keep them informed from intake to completion.

You will greet customers, present repair options, manage workflow, and uphold integrity while building lasting relationships. Prior automotive customer service and Tekmetric experience are preferred, with ASE certification beneficial.