Automotive Service Advisor & Writer – CX Pro

Christian Brothers Automotive; Melissa (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Closed Every Weekend

Team Performance Bonuses

Healthcare Benefits

Paid Vacation & Holidays

Matching Retirement Plans

Weekly Team Lunches

Continuous Training

Locally Owned and Operated

Employee Appreciation Events

Wellness Program (Chaplain Care)

Job summary

Christian Brothers Automotive at 2406 Sam Rayburn Hwy, Melissa, TX 75454 is seeking an Automotive Service Advisor/Writer. You will be the trusted professional our guests rely on for vehicle care and repair guidance, building lasting relationships as the face they see throughout the process.

Service Advisors guide guests through repairs, keep them informed, and ensure satisfaction before they leave our facility.

Qualifications

• Qualifications: Driving record acceptable to our current insurance carrier.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and our customer.
• Direct, coordinate, and participate in performing customer service activities.
• Shuttle guest as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Job description

Christian Brothers Automotive at 2406 Sam Rayburn Hwy, Melissa, TX 75454 is seeking an Automotive Service Advisor/Writer. You will be the trusted professional our guests rely on for vehicle care and repair guidance, building lasting relationships as the face they see throughout the process.

Service Advisors guide guests through repairs, keep them informed, and ensure satisfaction before they leave our facility.