Automotive Service Advisor - Weekends Off, People-Focused

Christian Brothers Automotive; Cumming (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Vacation

Paid Holidays

Weekly Team Lunches

Chaplain Care

Training & Learning

Employee Appreciation

Job summary

Christian Brothers Automotive in Cumming, GA is seeking an Automotive Service Advisor/Writer to be the trusted face for guests seeking vehicle repairs. You will guide customers through the repair process, explain options clearly, and keep them informed from intake to completion.

Ideal candidates have prior automotive customer service or service writer experience, proficiency with Windows-based software, and a focus on honesty and excellent service.

Qualifications

• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• Proficiency in Windows-based computer software and automotive store applications.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell services while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself, and our customer.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Automotive Customer Service Experience

Tools

Windows-based Software

Automotive Store Applications

Job description

Christian Brothers Automotive in Cumming, GA is seeking an Automotive Service Advisor/Writer to be the trusted face for guests seeking vehicle repairs. You will guide customers through the repair process, explain options clearly, and keep them informed from intake to completion.

Ideal candidates have prior automotive customer service or service writer experience, proficiency with Windows-based software, and a focus on honesty and excellent service.