Automotive Service Advisor / Writer | Comp up to $130k

Frey Consulting Group; Saint Clair Shores (MI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid training

Job summary

AutoShop Recruiting is partnered with a stable, family-owned independent repair shop in St. Clair Shores, MI, to hire a strong Automotive Service Advisor / Service Writer for a high-impact front-end role.

You will lead customer conversations, support the existing process, and help the front end run smoothly with SOPs and digital inspections. High emphasis on phone skills, sales-minded service, and accountability.

Qualifications

• Experience as Automotive Service Advisor or related front-end role.
• Strong phone skills and ability to convert calls into booked work.
• Able to present estimates, inspections, and repair recommendations clearly.
• Organized, able to manage many moving pieces under pressure.
• Valid driver's license required.
• Mitchell1 experience is a plus.

Responsibilities

• Answer phones with confidence to convert opportunities into scheduled vehicles.
• Greet customers and lead the write-up process with professionalism.
• Set expectations from intake through completion.
• Review factory maintenance and previous recommendations during intake.
• Lead conversations and build value around inspections, estimates, and repairs.
• Follow up on declined or recommended work via phone/text/email.
• Keep WIP statuses accurate and communicate progress to technicians.

Skills

Phone skills

Sales ability

Customer communication

Organizational skills

Process adherence

Tools

Mitchell1

Job description

Automotive Service Advisor / Writer | Comp up to $130k

Location: St. Clair Shores, MI

Compensation: Target total compensation of $65,000-$100,000+ based on experience, fit, sales performance, gross profit, and front-end execution

About the Opportunity

AutoShop Recruiting is partnered with a stable, family-owned independent repair shop in St. Clair Shores, MI, to hire a strong Automotive Service Advisor / Service Writer for a high-impact front-end role.

This is not just an answer-the-phone-and-write-repair-orders position. This amazing shop is looking for someone who can help raise the level of the front counter and potentially grow into more of a senior advisor, lead advisor, or front-end leadership role. The right person can take ownership of the day, lead customer conversations, support the existing process, and bring more accountability to the front end.

The shop already has SOPs, digital inspection expectations, follow-up processes, customer communication standards, and a front-end structure in place. This is not a build-it-from-scratch role. The bigger need is execution: someone who will follow the process, execute consistently, stay organized, and help make sure the front end runs the way it is supposed to run.

What You'll Do

• Answer phones properly and confidently, with the goal of converting real opportunities into scheduled vehicles
• Greet customers and lead the write-up process with confidence, clarity, and professionalism
• Set expectations clearly with customers from intake through completion
• Review factory scheduled maintenance and previous recommendations during intake
• Help make sure opportunities are not missed before the vehicle ever gets to the technician
• Build value around digital inspections, estimates, maintenance, and repair recommendations
• Present work confidently without being pushy, dishonest, or transactional
• Follow up on declined, unsold, and recommended work using phone, text, and email with the goal of actually making contact
• Keep work-in-progress statuses accurate and communicate clearly throughout the day
• Communicate clearly with technicians and help manage workflow and technician assignments
• Make sure recommendations, revisions, service due dates, and follow-up items are entered correctly

Accountability & KPIs

This is a performance-based advisor role. The right person needs to be comfortable with structure, expectations, SOPs, and being held accountable to actual results.

• Weekly sales performance
• Average hours per repair order, with company minimum expectations of 2.5+ hours per RO
• Repair order gross profit, with company standards of 60%+
• Conversion of opportunities into sold work
• Conversion of phone calls into car count
• Digital inspections completed properly and sent to customers
• Follow-up calls, texts, and emails on unsold or recommended work
• Mitchell1 documentation accuracy
• WIP status accuracy, service due dates, recommendations, revisions, and follow-up process execution
• Customer communication and overall customer experience

What We're Looking For

• Experience as an Automotive Service Advisor, Service Writer, Senior Advisor, Lead Advisor, Assistant Service Manager, Service Manager, or similar front-end service role
• Strong phone skills and ability to convert calls into scheduled vehicles
• Comfort presenting estimates, inspections, maintenance, and repair recommendations
• Sales-minded without being sleazy; able to help customers understand what matters and ask for a decision
• Organized, steady under pressure, and able to manage many moving pieces
• Strong follow-up discipline on declined and recommended work
• Comfortable with KPI accountability, sales goals, gross profit expectations, hours per RO, documentation, and process execution
• Ability to communicate well with both customers and technicians
• Comfortable working with direct, involved ownership that cares about results and customer experience
• Mitchell1 experience is a plus; similar shop management system experience is useful
• Valid driver's license

Who Fits Well Here

• Confident, organized, accountable, and self-motivated
• Good on the phone, good in person, and steady under pressure
• Sales-minded, process-minded, and customer-focused
• Someone who can take ownership without being babysat or hand-held
• Someone who understands that good advisors do not just react; they control the day
• Someone who can lead customer conversations while maintaining integrity and trust
• Target total compensation of $65,000-$85,000+ depending on experience, fit, and performance
• Historically base plus commission, with commission tied to weekly sales thresholds and gross profit percentage
• Compensation plan may be adjusted for a stronger senior advisor, lead advisor, or true front-end operational person
• Health, dental, and vision insurance
• Paid holidays & Paid training
• Stable, family-owned independent shop with a strong customer base