Automotive Service Advisor

Germainhonda Annarbor; Beavercreek (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Germain Honda of Ann Arbor is seeking an Automotive Service Advisor to enhance the customer experience during service appointments. This role requires outstanding communication skills and a strong commitment to customer satisfaction. Ideal candidates will have at least two years of experience in a similar position and demonstrate a professional appearance and organized, friendly demeanor.

Benefits

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Paid Vacation

Paid Company Holidays

Company Outings and Activities

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

CLOSED on Sundays for work-life balance

Qualifications

• At least 2 years of experience as a Service Advisor.
• Strong record of positive customer satisfaction results.
• Professional appearance and excellent communication skills.

Responsibilities

• Answer service calls and set appointments.
• Write repair orders and assist customers through the service process.
• Act as a liaison between technician and customer.

Skills

Customer Satisfaction

Communication

Teamwork

Organization

Job description

Germain Ford of Beavercreek

Automotive Service Advisor

Beavercreek, OH

Pay based on experience

Germain Offers:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Vacation
• Paid Company Holidays
• Company Outings and Activities
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans
• CLOSED on Sundays to create a schedule that allows you a job and a life

As a Service Advisor, you will own thecustomer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirmappointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assistyour client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• At least 2 years ofexperience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP