Automotive Service Advisor / Writer

Darcars; Baltimore (MD); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Base Salary

Commission on parts and labor sales (4

% to 5.5% of total parts and labor

Comprehensive Benefits Plan including

401k

PTO and Paid Holidays

Employee discounts on vehicle Purch &I

Community service initiatives

Job summary

DARCARS of Baltimore is seeking an Automotive Service Advisor / Writer. You will present, consult and sell warranty products and repairs, following manufacturer maintenance schedules and company policy.

Build rapport to promote customer satisfaction and retention, greet customers, provide estimates, and schedule service. Gives customers complete repair estimates, communicates times to customers and technicians, answers calls, and maintains CS I standards.

Qualifications

• Experience in automotive service advisory or related role preferred.
• Excellent customer service and communication skills.
• Ability to generate repair estimates and discuss recommendations with customers.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on vehicle maintenance per manufacturer specs.
• Generate complete estimates for repair orders.
• Communicate repair times to customers and technicians.
• Answer service calls and schedule appointments.
• Follow warranty guidelines and company policy.
• Maintain CSI and act with integrity.

Skills

Customer service

Phone skills

Computer skills

Tools

CRM software

Estimate software

Job description

DARCARS of Baltimore is now seeking anAutomotive Service Advisor / Writer

As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Base Salary
• Commission pay range between 4% to 5.5% of total parts and labor sales
• Comprehensive Benefits Plan including 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.