Automotive Service Advisor Writer

Jiffy Lube; Hazlet Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Starting rate up to $25/hour

Medical, dental and vision insurance

Paid PTO & Holidays

Uniforms and company discounts

Advancement opportunities

Job summary

Jiffy Lube Service Advisors create a positive guest experience by offering clear service recommendations, detailed maintenance information, and sincere communication of any concerns affecting satisfaction.

We provide comprehensive training through Jiffy Lube University, with pathways to Supervisor/Key Holder and Assistant Manager roles as you progress.

Qualifications

• Previous automotive dealership, auto shop, tire center or quick lube experience preferred.
• Excellent guest service and communication skills required.
• Ability to convey service options and recommendations clearly.

Responsibilities

• Provide exceptional guest service and clearly explain Jiffy Lube offerings.
• Capture guests’ needs and update them through the service process.
• Suggest options tailored to automotive maintenance and mileage.
• Provide impartial advice and respect manufacturer guidelines.
• Perform routine service tasks as needed with quality and safety.
• Support training opportunities and potential advancement within Jiffy Lube University.

Skills

Customer service

Communication

Product knowledge

Job description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to…:

• Providing Jiffy Lube Guests’ with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests’ product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer
• time and mileage recommendations
• Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].

Qualifications:

Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.

Full-Time Perks:

• Starting Rate of Pay [up to $25] Hour
• Medical, Dental, and Vision Insurance
• Paid PTO (personal time off) & Holidays
• Uniforms, Advancement, Company Discounts
• Flexible Work Schedule, a Great Team Environment, and more….

Business Model & Culture:

• Fast paced and team-oriented environment
• World class JLU training to meet all challenges
• Customer driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

Jiffy Lube pioneered the Fast Oil Change industry more than 40 years ago and created the first drive through service bay. Since then, we have become the largest quick lube chain in the nation, with more than 2,000 plus franchise owned service centers.
In the early days, Jiffy Lube provided oil & fluid maintenance and [now] almost every common major and minor repair service - from brakes to tires to suspensions to engine-diagnostics and more. The Jiffy Lube brand has been so successful, the name is ubiquitous in the quick lube Industry.