Automotive Service Advisor / Writer

Vadenchevroletpooler; Cleveland (GA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Paid vacation

5-day work week with rotating Saturdays

Closed on Sundays

Job summary

Vadenchevroletpooler is looking for a motivated Automotive Service Advisor to join their team in Cleveland, Georgia. With a focus on customer satisfaction, this role involves greeting customers and managing their service needs while providing accurate estimates and timelines.

The position offers a competitive salary of $60,000 to $100,000+ per year, along with great benefits including medical, dental, vision insurance, and a 401(k). We promote from within and value integrity and teamwork.

Qualifications

• Previous Automotive Service Advisor or Service Writer experience preferred.
• Ability to handle multiple priorities in a fast-paced environment.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Responsibilities

• Greet customers promptly and professionally upon arrival in the service lane.
• Provide accurate cost estimates and timelines for repairs.
• Work collaboratively with technicians and parts staff.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer-focused attitude

Education

High School Diploma or equivalent

Tools

Service management software

CRMs

Job description

$60,000 - $100,000+ per year + Great Benefits! 5-day work week with rotating Saturdays Hiring Immediately

Service Advisor / Dealership Experience Preferred

Job Intro

John Megel Ford is HIRING NOW and looking for driven, customer-focused Automotive Service Advisors / Writers to join our winning team! If you’re passionate about helping people, thrive in a fast-paced environment, and are ready to represent our industry-leading brand, we want to hear from you.Why Work for Megel Ford?We treat our team like family and value long-term relationships. Join a dealership known for integrity, customer satisfaction, and community involvement. We promote from within and support career development across departments. Work alongside experienced professionals who are invested in your success. Enjoy a stable schedule, employee discounts, and more.

Job Description

Greet customers promptly and professionally upon arrival in the service lane. Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians and more.

• $60,000 - $100,000+ per year
• Medical, Dental and Vision insurance
• 401(k)
• Paid vacation
• 5-day work week with rotating Saturdays
• Closed on Sundays!

Responsibilities

• Greet customers promptly and professionally upon arrival in the service lane.
• Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians.
• Provide accurate cost estimates, timelines, and recommendations for necessary maintenance and repairs.
• Serve as the primary point of contact throughout the repair process, ensuring customers are informed and satisfied every step of the way.
• Review vehicle inspections and communicate technician findings clearly and honestly.
• Maintain a high level of product and service knowledge to effectively answer customer questions.
• Prepare repair orders, process payments, and ensure all documentation is completed accurately.
• Follow up after service visits to maintain relationships and encourage repeat business.
• Work collaboratively with technicians, parts staff, and management to meet service goals.
• Deliver an outstanding customer experience in every interaction.

Requirements

• Previous Automotive Service Advisor or Service Writer experience preferred
• Strong communication, problem-solving, and organizational skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer literacy — familiarity with service management software or CRMs preferred.
• Self-motivated, reliable, and team oriented.
• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.