Automotive Service Advisor

Monaco Ford; Glastonbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and vision insurance

401(k) with company participation

Ancillary benefit plans

Saturday team lunches

Employee purchase plans

Paid training and ongoing development

Health and wellness initiatives

Closed on Saturdays and Sundays

Opportunities for advancement

Job summary

Monaco Ford in Glastonbury, CT is seeking a motivated Service Advisor to join our growing team. If you're passionate about delivering outstanding customer service in a fast-paced environment, we'd love to hear from you.

Responsibilities include greeting customers, documenting concerns, explaining repair options, keeping customers informed, and supporting a seamless vehicle delivery. We offer comprehensive benefits and opportunities for advancement, plus a sign-on bonus up to $2500 depending on

Qualifications

• 2+ years of customer service experience (automotive service experience a plus).
• Strong communication and organizational skills.
• Familiarity with CDK or similar DMS systems preferred.

Responsibilities

• Greet customers and assist with service inquiries in a friendly, professional manner.
• Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis.
• Consult with customers on recommended services and available specials.
• Clearly explain repair recommendations and prioritize service needs.
• Document declined services and follow up appropriately.
• Keep customers informed on repair status, timelines, and costs.
• Ensure a smooth vehicle delivery experience and address questions.
• Provide concierge-level support for owner inquiries, in person or by phone.
• Build lasting relationships through trust and transparent communication.
• Maintain solid knowledge of vehicle products and features to answer questions.

Skills

Strong communication

Organizational skills

Customer service experience

Education

High school diploma or equivalent

Tools

CDK or similar DMS systems

Job description

Up to $2500 Sign On Bonus! Depending on experience

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.

Responsibilities

• Greet customers and assist with service inquiries in a friendly, professional manner
• Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
• Consult with customers on recommended services and available specials
• Clearly explain repair recommendations and prioritize service needs
• Document declined services and follow up appropriately
• Keep customers informed on repair status, timelines, and costs
• Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns
• Provide concierge-level support for all owner inquiries, whether in person or by phone
• Build lasting relationships through trust, transparency, and communication
• Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

• Health and vision insurance
• 401(k) with company participation
• Ancillary benefit plans
• Saturday team lunches
• Employee purchase plans
• Paid training and ongoing development
• Health and wellness initiatives
• Closed on Saturdays and Sundays - enjoy your weekends!
• Opportunities for advancement within a growing organization

Qualifications

• 2+ years of customer service experience (automotive service experience a plus)

Previous Service Advisor Experience Preferred

• Strong communication and organizational skills

Experience With CDK Or Similar DMS Systems Preferred

• High school diploma or equivalent required
• Valid driver’s license and clean driving record
• Must successfully complete background, MVR, and drug screening checks

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.