Automotive Service Advisor | Weekends Off | Covington

Christian Brothers Automotive; Covington (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Christian Brothers Automotive in Covington, LA, is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and communicate status and options clearly. This role emphasizes building lasting customer relationships and ensuring satisfaction while maintaining high standards of integrity.

You will greet guests, present repair solutions in an easy-to-understand way, and help manage the workflow to efficiently serve the shop.

Qualifications

• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Strong proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Guest Service role or Automotive Service Writer/Advisor/Sales role required.
• Proven ability to build and maintain strong guest and client relationships.
• Working knowledge of automotive systems and parts.
• Demonstrated ability to collaborate within a team-driven environment to achieve shared goals.
• Genuine passion for the automotive industry and a commitment to serving the local community.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and our customer.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle guest as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Driver's license

Driving record acceptable

Windows-based software

Guest service experience

Automotive systems knowledge

Team collaboration

Customer relationship building

Tools

Automotive store applications

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

71223 Hwy. 21, Covington, United States, 70433

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Strong proficiency in Windows-based computer software and automotive store applications
• Experience in an Automotive Guest Service role or Automotive Service Writer/Advisor/Sales role required
• Proven ability to build and maintain strong guest and client relationships
• Working knowledge of automotive systems and parts
• Demonstrated ability to collaborate within a team-driven environment to achieve shared goals
• Genuine passion for the automotive industry and a commitment to serving the local community

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.