Automotive Service Advisor | Weekends Off | Leander, TX

Christian Brothers Automotive; Leander (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer. You will greet guests, explain repair options, and guide them through the repair process.

The role requires 5+ years in automotive customer service, knowledge of auto parts, TekMetric experience, and proficiency with Windows-based software. You will manage workflow, maintain integrity, and build lasting guest relationships.

Qualifications

• 5+ years in automotive customer service.
• Valid driver's license and knowledge of auto parts & functions.
• Proficiency with Windows-based software and automotive store applications.
• Experience with TekMetric.
• Strong communication and guest-relations skills.

Responsibilities

• Greet guests with hospitality and respect.
• Present repair options in a clear, understandable way.
• Manage the store's workflow efficiently.
• Sell services with honesty and integrity.
• Maintain a positive team atmosphere.
• Communicate professionally on the phone.
• Build long-term relationships with guests.
• Direct and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure repairs meet proper specifications.
• Work with the team and assist others as needed.
• Other duties as assigned.

Skills

Customer service

Automotive knowledge

Software proficiency

Tools

TekMetric

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

120 E. Sonny Dr. Leander, TX 78641

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Enthusiastically greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store's workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications:
Qualifications

Qualifications:

• Current driver's license
• Knowledge of automotive parts & functions
• Proficiency in Windows based computer software and automotive store applications
• Experience with TekMetric
• 5+ years of experience in an Automotive Customer Service role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 30 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.