Automotive Service Advisor | Weekends Off | Leander, TX

Christian Brothers Automotive; Leander (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Weekend off

Paid vacation

Paid holidays

Healthcare benefits

Training & advancement

Locally owned

Swag rewards program

Ongoing training

Job summary

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer who guides guests through the repair process, keeping them informed and ensuring satisfaction. You are the point of contact from intake to completion, building trust and explaining repair options clearly.

As a Service Advisor, you will greet guests, present best repair solutions, manage workflow, and maintain a positive team environment while upholding honesty and integrity in every interaction.

Qualifications

• Current driver’s license.
• Knowledge of automotive parts and functions.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience with TekMetric.
• 5+ years of experience in an Automotive Customer Service role.

Responsibilities

• Greet guests warmly and professionally as they arrive at the facility.
• Present optimal repair solutions in clear, easy-to-understand terms.
• Manage the store workflow efficiently and effectively.
• Sell services while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate with guests by phone in a clear, professional manner.
• Build long-term relationships between the store, yourself, and the guest.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Collaborate with the team and assist others as needed.
• Perform other duties as assigned.

Skills

Driver's license

Parts knowledge

Windows software

TekMetric

Customer service experience

Tools

TekMetric

Job description

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• On-Going Training & Career Advancement
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title

Automotive Service Advisor / Writer

Location

120 E. Sonny Dr. Leander, TX 78641

Job Overview

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities

• Enthusiastically greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

• Current driver’s license
• Knowledge of automotive parts & functions
• Proficiency in Windows based computer software and automotive store applications
• Experience with TekMetric
• 5+ years of experience in an Automotive Customer Service role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 30 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.