Automotive Service Advisor — Upsell & Deliver Exceptional Service

AutoNation Inc.; New Mexico; On-site; USD 44,640 - 200,880; Full time

Benefits offered by this job

Competitive compensation and 401(k) matching

Health, dental, vision, and other insurance plans

Discount programs for vehicles and services

Charity involvement with cancer research

Job summary

A major automotive retailer in New Mexico is seeking a Service Advisor to enhance customer experiences and drive sales. You’ll work closely with customers, providing exceptional service and supporting their vehicle maintenance needs. The ideal candidate will possess strong communication skills, a customer-first mindset, and a willingness to achieve sales goals. This position offers a commission structure with earnings potential between $4,000 and $18,000 per month, along with competitive benefits and perks to create a motivating workplace.

Qualifications

• Proven ability to provide exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred.
• Demonstrated communication and interpersonal skills.
• Willingness to follow up with customers.
• Experience with technology.
• Valid driver's license and acceptable driving record.

Responsibilities

• Set and confirm appointments with customers.
• Meet or exceed sales goals and customer satisfaction.
• Greet customers in a friendly manner.
• Determine vehicle needs based on inspections.
• Assist customers in planning required maintenance.
• Produce repair orders including estimates.
• Communicate with technicians and parts associates.
• Follow up with customers about vehicle status.
• Gain product knowledge to assist customers.
• Provide an exceptional customer experience.

Skills

Customer experience

Communication skills

Sales ability

Organizational skills

Education

High school diploma or equivalent

Job description

A major automotive retailer in New Mexico is seeking a Service Advisor to enhance customer experiences and drive sales. You’ll work closely with customers, providing exceptional service and supporting their vehicle maintenance needs. The ideal candidate will possess strong communication skills, a customer-first mindset, and a willingness to achieve sales goals. This position offers a commission structure with earnings potential between $4,000 and $18,000 per month, along with competitive benefits and perks to create a motivating workplace.