Automotive Service Advisor | Upsell & Customer Experience

Gordies; Sterling Heights (MI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Training & Development

Job summary

Gordie's in Sterling Heights is seeking an Automotive Service Sales Advisor. The role involves connecting with customers, recommending services, and driving sales to enhance the customer experience. Candidates should have 2+ years in sales or customer service, with strong computer skills. The position offers a competitive salary of $65,000–$105,000, a health care plan, retirement plan, and paid time off. Join Gordie's family-oriented culture while delivering reliable vehicle service.

Qualifications

• 2+ years of experience in sales and/or customer service roles.
• Proficient with general computer use for day-to-day work tasks.
• Experience in a customer-facing role as the primary point of contact.
• Experience recommending products or services to customers and asking for the sale.
• Valid driver's license.

Responsibilities

• Greet customers and serve as the primary point of contact throughout their visit.
• Maintain an enthusiastic, professional customer experience.
• Recommend needed services and confidently ask for the sale.
• Upsell and cross-sell products and services.
• Enter customer and vehicle information accurately.
• Create estimates and invoices for services rendered.
• Communicate clearly with customers regarding service recommendations.

Skills

Sales experience

Customer service

Computer proficiency

Upselling

Cross-selling

Job description

Gordie's in Sterling Heights is seeking an Automotive Service Sales Advisor. The role involves connecting with customers, recommending services, and driving sales to enhance the customer experience. Candidates should have 2+ years in sales or customer service, with strong computer skills. The position offers a competitive salary of $65,000–$105,000, a health care plan, retirement plan, and paid time off. Join Gordie's family-oriented culture while delivering reliable vehicle service.