Automotive Service Advisor Up to $100K+

Promotive; Collingswood (NJ); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical insurance (50% employer)

Vision insurance (50% employer)

Dental insurance

SIMPLE IRA with 3% company match

Paid Time Off after 90 days

New Jersey paid sick leave

40 hours of personal time

Six paid major holidays

Paid training and certification reimbu

Quarterly team-building events

Job summary

Promotive in Collingswood, NJ is seeking an Automotive Service Advisor to welcome customers, write repair orders, and guide vehicle owners from arrival to delivery. You will build accurate estimates using technician findings and Digital Vehicle Inspections (DVIs) while delivering a high level of customer care.

This role operates on a full-commission plan with realistic earnings from $67,000 to $100,000+ annually, depending on car count and performance.

Qualifications

• Minimum 3 years of professional experience as an Automotive Service Advisor or Service Writer.
• Proven ability to sell automotive maintenance and repair services.
• Experience with Tekmetric or similar shop management software is a plus.

Responsibilities

• Greet customers and provide a professional service experience from arrival to vehicle delivery.
• Schedule appointments and write repair orders based on customer concerns.
• Build estimates using technician findings and Digital Vehicle Inspections (DVIs).
• Source parts and coordinate repairs to ensure efficient workflow.
• Communicate repair recommendations and vehicle status clearly to customers.
• Achieve sales goals while delivering exceptional customer satisfaction.
• Utilize Tekmetric and DVIs to document repairs and communications.

Skills

Automotive service advisor

Sales

Customer service

Communication

Teamwork

Valid driver's license

Tools

Tekmetric

Steer CRM

Snap-on

Job description

Location: Collingswood, NJ
Schedule: Monday – Friday | 8:00 AM – 6:00 PM
Pay Rate: $67,000 – $100,000+ annually
Pay Type: Full Commission

Automotive Service Advisor for a highly respected independent repair shop in Collingswood, NJ. If you're passionate about customer service, enjoy building relationships, and excel at selling automotive maintenance and repair services, this is an opportunity to join a growing, technology-driven shop that rewards performance. With a full commission compensation plan, successful advisors can realistically earn $67,000 to $100,000+ annually, with top performers consistently exceeding expectations as the business continues to grow.

Key Responsibilities

• Greet customers and provide a professional, welcoming service experience from arrival through vehicle delivery.
• Comfortable with calling customers to schedule declined services from previous visits to get them back in.
• Listen to customer concerns and accurately write repair orders and service recommendations.
• Build detailed repair estimates using technician findings and Digital Vehicle Inspections (DVIs).
• Source quality automotive parts and coordinate repairs to ensure efficient workflow.
• Communicate repair recommendations, vehicle status updates, and maintenance needs clearly and professionally.
• Schedule appointments while helping maintain an organized and productive service department.
• Utilize Tekmetric shop management software and Digital Vehicle Inspections to document repairs and customer communications.
• Achieve weekly sales goals while delivering exceptional customer satisfaction and building long-term client relationships.

Qualifications

• Minimum 3 years of professional experience as an Automotive Service Advisor or Service Writer.
• Proven ability to sell automotive maintenance and repair services.
• Strong understanding of automotive systems and repair processes.
• Experience preparing estimates, sourcing parts, and managing repair orders.
• Excellent communication, organization, and customer service skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Experience with Tekmetric or similar shop management software is a plus.
• Valid driver's license required.

Compensation & Benefits

• Full commission pay structure - endless earning potential, sell more = MAKE MORE!!!
• Realistic earning potential of $67,000-$100,000+ annually / we have the car count to make $, just bring your selling shoes!
• Medical insurance (50% employer contribution toward the employee Silver Plan)
• Vision insurance (50% employer contribution toward the employee Silver Plan)
• Dental insurance available
• SIMPLE IRA with 3% company match
• Paid Time Off after 90 days
• New Jersey paid sick leave
• 40 hours of personal time
• Six paid major holidays
• Paid training and certification reimbursement
• Quarterly team-building events, birthday celebrations, and holiday party

Why Work Here

Join a family-owned independent repair shop that has built its reputation on honesty, quality workmanship, and exceptional customer care. You'll work alongside an experienced team in a collaborative environment that values integrity, continuous learning, and professional growth.

The shop features:

• Monday-Friday schedule — No weekends
• Modern technology including Tekmetric, Steer CRM, and Snap-on diagnostic equipment
  
• Average Repair Order exceeding $800+
• Opportunity to grow with an expanding business, including an increasing commercial and diesel customer base
• A positive, family-oriented culture that recognizes success, celebrates achievements, and invests in employee development