Automotive Service Advisor (Service Writer Exp Required)- McCarthy Hyundai

McCarthy Auto Group; Topeka (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Closed on Sundays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

401(k) with Company Match

Paid Vacation and Holidays

Employee Discounts on Vehicles,Service

Employee Assistance Program

Referral Bonuses

Paid Training

Community and Charity Involvement

Job summary

McCarthy Auto Group Hyundai-Topeka is actively seeking a full-time Service Advisor to join our team. You will greet customers, write detailed work orders, and communicate with technicians to ensure accurate service delivery and a high level of customer satisfaction.

We value clear communication, attention to detail, and the ability to balance multiple tasks in a fast-paced environment. This role provides opportunities to grow within the McCarthy Hyundai network in Topeka and Lawrence.

Qualifications

• Experience in service writing or similar roles is preferred.
• Strong written and oral communication skills.
• Ability to provide clear cost estimates and service explanations.
• Attention to detail and customer service focus.

Responsibilities

• Greet customers, listen to concerns, and write detailed service orders.
• Review vehicle reports for recalls and verify warranties.
• Schedule appointments and communicate recommended services.
• Provide cost estimates for repairs and maintenance.
• Keep customers updated by communicating with technicians.
• Maintain customer satisfaction scores.

Skills

Customer service

Communication

Attention to detail

Multitasking

Sales orientation

Job description

McCarthy Auto Group Hyundai- Topeka is continuously growing and is currently looking to fill a full time service advisor position. We are looking for an experienced candidate that has strong written and oral communication skills, strong attention to detail and strives to provide excellent customer service. This is a great opportunity to join the McCarthy Hyundai- Lawrence team!

Job Duties and Responsibilities:

• Greet customers, listen to customer concerns and write detailed service orders based on customer concerns
• Review vehicle report for recalls that need completed and verify applicable warranty's
• Answering phones, schedule appointments, review recommended/ upcoming services
• Communicate to technicians throughout the process of repairs to keep customer updated
• Provide cost estimate of mechanical and maintenance repairs
• Maintain customer satisfaction score at or above dealership standards

Job requirement:

• Reynolds and Reynolds DMS knowledge preferred but not required
• 1 year service writing experience preferred
• Excellent customer service skills and strong desire to sell
• Basic knowledge of automotive systems preferred but not required
• Must be able to multitask and work in a fast pace environment

McCarthy Employment Perks

• Closed on Sundays!
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• 401(k) with Company Match
• Paid Vacation and Holidays
• Employee Discounts on Vehicles, Service & Parts
• Employee Assistance Program
• Referral Bonuses
• Paid Training
• Community and Charity Involvement