Automotive Service Advisor – Quick Lane & Tires

Stuteville Ford; Durant (OK); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

Competitive Compensation – Base Salary

Medical, Dental, and Vision Insurance

Paid Vacation, Sick Leave, and Holyays

401(k) Retirement Plan

Paid Training and Professional Develop

Career Growth and Advancement Opportun

Supportive Team Environment

Stability of an Established Automotive

Job summary

Stuteville Chevrolet of Durant is seeking an experienced Quick Lane & Tire Service Advisor to join our service team in Durant, OK. The ideal candidate will excel at guiding customers through tire purchases, oil changes, and routine maintenance while delivering a transparent and positive service experience.

The role emphasizes accurate estimates for parts and labor, communicating clearly with customers, and coordinating with technicians to ensure efficient service delivery.

Qualifications

• Minimum of 1 year of automotive Service Advisor experience required.
• Knowledge of automotive maintenance, tire products, and common vehicle service needs.
• Valid driver''s license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally, providing a welcoming and positive service experience.
• Assist customers with tire purchases, oil changes, routine maintenance, and other automotive service needs.
• Listen to customer concerns, assess service needs, and accurately document information on repair orders.
• Recommend appropriate maintenance services, tire options, and additional repairs based on vehicle needs and manufacturer recommendations.
• Prepare and explain accurate estimates for parts, labor, and services.
• Coordinate with service technicians to ensure work is completed accurately and efficiently.
• Monitor service progress, manage customer expectations, and provide timely updates on vehicle status and completion times.
• Review completed services with customers, explain charges, and process payments.

Skills

Customer service

Sales skills

Communication

Automotive knowledge

Computer skills

Team player

Education

High school diploma or equivalent

Tools

Automotive service software

Job description

Stuteville Chevrolet of Durant is looking for an experienced, customer-focused Quick Lane & Tire Service Advisor to join our team!

This position is ideal for someone who enjoys working with people, has a strong understanding of automotive maintenance and tire services, and thrives in a fast-paced environment. As a Quick Lane & Tire Service Advisor, you will be the primary point of contact for customers, helping them understand their vehicle's maintenance needs, recommending appropriate services, and ensuring a positive service experience from start to finish.

We offer a base salary plus uncapped commission, providing excellent earning potential for a motivated individual who delivers outstanding customer service and builds lasting customer relationships.

Benefits & Perks

• Competitive Compensation – Base Salary Plus Uncapped Commission
• Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Leave, and Holidays
• 401(k) Retirement Plan
• Paid Training and Professional Development
• Career Growth and Advancement Opportunities
• Supportive Team Environment
• Stability of an Established Automotive Dealership Group

What You'll Do

• Greet customers promptly and professionally, providing a welcoming and positive service experience.
• Assist customers with tire purchases, oil changes, routine maintenance, and other automotive service needs.
• Listen to customer concerns, assess service needs, and accurately document information on repair orders.
• Recommend appropriate maintenance services, tire options, and additional repairs based on vehicle needs and manufacturer recommendations.
• Prepare and explain accurate estimates for parts, labor, and services.
• Coordinate with service technicians to ensure work is completed accurately and efficiently.
• Monitor service progress, manage customer expectations, and provide timely updates on vehicle status and completion times.
• Review completed services with customers, explain charges, and process payments.
• Maintain organized repair orders and ensure accurate documentation of services performed.
• Build customer trust and loyalty through honest recommendations, clear communication, and exceptional service.
• Work closely with the service team to maintain an efficient workflow and achieve departmental goals.

What We're Looking For

• Minimum of 1 year of automotive Service Advisor experience required.
• Knowledge of automotive maintenance, tire products, and common vehicle service needs.
• Strong customer service, communication, and sales skills.
• Ability to confidently explain recommended services and repair estimates to customers.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Positive attitude, strong work ethic, and a team-oriented approach.
• Comfortable using computers and automotive service software.
• Valid driver's license with an acceptable driving record.
• Ability to operate both automatic and manual transmission vehicles preferred.

Stuteville Chevrolet of Durant is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to any status protected by applicable federal, state, or local law.