Chevrolet GMC Cadillac Quick Lane Service Advisor

Kendall-Auto-Group; Eugene (OR); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Paid time off

Discounts on parts, service andvehicle

Health insurance

Life insurance

401(k)

Accident and Illness plans

Job summary

Kendall Chevrolet of Eugene is seeking a Quick Lane Service Advisor to join our fast-paced service team. You will interact with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance, ensuring quality service from start to finish.

We offer competitive pay ($40,000–$56,000 annually) and benefits, with opportunities for career development in the Pacific Northwest. A valid driver’s license and good driving record are required, with dealership experience

Qualifications

• High level customer service experience.
• Strong time management and multitasking.
• Excellent communication skills and ability to make recommendations.
• Dealership/auto service experience preferred.

Responsibilities

• Interface with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Input and maintain customer information; schedule service appointments.
• Communicate with customers via telephone, email, and chat throughout the day.

Skills

Customer service

Time management

Communication

Recommendation skills

Prioritization

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for a Quick Lane Service Advisor to join our Service Team. At Kendall Chevrolet of Eugene, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay depending on experience - annual wage range: $40,000-$56,000
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.