Automotive Service Advisor

Tire Pros & Wheel Experts; Stillwater (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

Tire Pros & Wheel Experts in Stillwater, MN is seeking an experienced Automotive Service Advisor to deliver outstanding customer service while managing repair orders and shop workflow.

Ideal candidates are organized, knowledgeable about automotive repair, and confident communicating with customers about standard maintenance and upgrades; this role offers steady year-round work and opportunities with our custom builds.

Qualifications

• 2+ years of experience as an Automotive Service Advisor preferred.
• Strong knowledge of automotive systems and repair processes.
• Experience with tires, wheels, and suspension upgrades a big plus.

Responsibilities

• Greet customers and provide a professional, friendly first impression.
• Listen to customer concerns and accurately document vehicle issues.
• Build estimates for repairs, maintenance, tires, wheels, and suspension upgrades.
• Communicate recommended services clearly and confidently.
• Coordinate workflow between customers and technicians.
• Provide updates on vehicle status and timelines.
• Upsell services when appropriate (without being pushy).
• Handle invoicing, payments, and follow-ups.
• Maintain strong customer relationships and encourage repeat business.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Shop management software

Protractor

Tools

Protractor

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Job Title: Automotive Service Advisor

Company: Tire Pros & Wheel Experts

Location: Stillwater, MN

Job Type: Full-Time

About Us

Tire Pros & Wheel Experts is a full-service automotive repair facility working on all makes and models. We're known not only for reliable maintenance and repair, but also for our specialty in custom wheels, tires, and suspension upgrades like lift kits.

We're a fast-paced, customer-focused shop that values honesty, quality work, and a strong team environment.

Position Overview

We are seeking an experienced Automotive Service Advisor who can deliver exceptional customer service while effectively managing repair orders and shop workflow.

The ideal candidate is organized, knowledgeable about automotive repair, and confident in communicating with customers about both standard maintenance and custom upgrades.

Responsibilities

• Greet customers and provide a professional, friendly first impression
• Listen to customer concerns and accurately document vehicle issues
• Build estimates for repairs, maintenance, tires, wheels, and suspension upgrades
• Communicate recommended services clearly and confidently
• Coordinate workflow between customers and technicians
• Provide updates on vehicle status and timelines
• Upsell services when appropriate (without being pushy)
• Handle invoicing, payments, and follow-ups
• Maintain strong customer relationships and encourage repeat business

Qualifications

• 2+ years of experience as an Automotive Service Advisor (preferred)
• Strong knowledge of automotive systems and repair processes
• Experience with tires, wheels, and/or suspension upgrades is a big plus
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency with shop management software (experience with Protractor or similar is a plus)
• Valid driver's license

What We Offer

• Competitive pay (base + commission)
• Steady, year-round work
• Opportunities to work with custom builds and performance upgrades
• Supportive team environment
• Employee discounts on parts, tires, and services
• Paid time off / holidays (customize as needed)

Why Join Us?

At Tire Pros & Wheel Experts, you won't just be writing repair orders—you'll be part of a team that builds unique vehicles and delivers high-quality service every day. If you're passionate about cars, trucks, and helping customers, we want to hear from you.