Sales & Service Advisor

Big Brand Tire Co.; Mesa (AZ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

Commission and overtime

Paid vacation and holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurances

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth into Service Manager

Job summary

Gunnell's Tire & Auto in Mesa, AZ is seeking a Service Advisor to greet guests, partner with technicians, and guide mechanical recommendations with a focus on service excellence. You'll sell tires, wheels, repairs, warranties, and other services, perform visual inspections, document findings, and build lasting relationships with customers while helping maintain showroom and inventory standards.

Weekend availability is required.

Qualifications

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• A self-starter with problem-solving ability and team spirit.
• Flexible availability, including weekends.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customer and technician — translate mechanical into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Team player

Valid driver’s license

Ability to lift 70 lbs

Weekend availability

Job description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Service Advisor

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

Gunnell's Tire & Auto is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.