Automotive Service Advisor

Group1 Automotive, Inc.; Austin, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary plus bonuses

Great working environment

Structured career path

Paid training

Health, dental & vision

Life & disability insurance

401(k) with match

Paid time off

Vehicle purchase program

Stock purchase plan

Pinnacle Awards Program

Job summary

Group 1 Automotive, Inc. in Austin, TX is hiring Quality Automotive Service Advisors. You will greet customers, identify service needs, and coordinate with technicians to keep repairs on schedule.

This role offers a salary-based pay plan with bonuses, comprehensive benefits, and opportunities for career advancement through a Service Advisor University and a structured path to management. Excellent customer interaction skills are essential.

Qualifications

• Customer service experience is a plus and can help in daily interactions.
• Positive and friendly attitude aids customer engagement.
• Interpersonal communication skills to guide customers through service.
• Basic computer skills for service write-ups and record-keeping.
• Demonstrated ability to meet targets and deliver service excellence.
• Valid driver’s license required.

Responsibilities

• Greet customers and identify their vehicle service needs.
• Prepare repair orders, estimates, and maintenance recommendations.
• Obtain customer authorization before completing additional repairs.
• Communicate repair progress, costs, and completion times to customers.
• Coordinate with technicians and parts personnel to keep repairs on schedule.
• Review completed repair orders for accuracy before vehicle delivery.
• Address customer concerns professionally and escalate issues when necessary.
• Meet customer satisfaction and service sales goals.
• Maintain accurate service records and follow dealership procedures.
• Perform additional duties as assigned by service management.

Skills

Customer Service

Interpersonal Communication

Basic Computer Skills

Ability to Achieve Goals

Positive & Friendly Attitude

Education

High School Diploma or Equivalent

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

We are growing and looking forQuality Automotive Service Advisorsto work with ourQuality Dealershiprepresenting aQuality Product!Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.

We are hiring at the following locations:

• Group1 Ford of South Austin
• Group1 Kia of South Austin
• Mercedes-Benz of South Austin
• Group1 Hyundai of North Austin
• Mercedes Benz of Georgetown
• Group1 Nissan of Cedar Park
• Nissan of Round Rock
• Group 1 Toyota North Austin

We offer...

• Salary Based Pay Plan, Plus Bonuses
• A Great Working Environment
• A Structured, Self-Paced Career Path Leading to Management Opportunities
• Service Advisor University – Paid for by Group 1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program

Responsibilities

• Greet customers and identify their vehicle service needs.

• Prepare accurate repair orders, estimates, and maintenance recommendations.

• Obtain customer authorization before completing additional repairs.

• Communicate repair progress, costs, and completion times to customers.

• Coordinate with technicians and parts personnel to keep repairs on schedule.

• Review completed repair orders for accuracy before vehicle delivery.

• Address customer concerns professionally and escalat**e** issues when necessary.

• Meet customer satisfaction and service sales goals.

• Maintain accurate service records and follow dealership procedures.

• Perform additional duties as assigned by service management.

Qualifications

• Customer Service Experience is a Plus.
• Positive & Friendly Attitude
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• Ability to Achieve Targeted Goals
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.