Automotive Service Advisor | High-Earning Commission & PTO

Dick Hannah Dealerships; Vancouver (WA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive commission 7.5%

Generous PTO

Comprehensive benefits package

5 paid holidays

401(k) retirement plan

Job summary

Dick Hannah Dealerships in Vancouver, WA is seeking an Automotive Service Writer/Advisor to greet customers, inspect vehicles, and provide accurate labor and parts estimates. You will communicate with customers about costs, progress, and any changes to timelines, while maintaining high customer satisfaction.

Ideal candidates will have strong communication, multi-tasking abilities, and a valid driver’s license.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have valid drivers license and be insurable with company insurance.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Skills

Reading comprehension

Communication

Time management

Multi-tasking

PC hardware/software

Team player

Valid driver’s license

Job description

Dick Hannah Dealerships in Vancouver, WA is seeking an Automotive Service Writer/Advisor to greet customers, inspect vehicles, and provide accurate labor and parts estimates. You will communicate with customers about costs, progress, and any changes to timelines, while maintaining high customer satisfaction.

Ideal candidates will have strong communication, multi-tasking abilities, and a valid driver’s license.