Automotive Service Advisor | High Commission & Generous PTO

Dick Hannah Chrysler Jeep Dodge; Vancouver (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive benefits

401(k) plan

Paid holidays

Job summary

Dick Hannah Dealerships is seeking an Automotive Service Advisor/Writer to greet customers, assess service needs, and prepare accurate estimates. You will reference service history, explain costs, and secure approvals for additional work, while maintaining strong customer satisfaction and team collaboration.

The role offers a commission component of 7.5% of repair order gross, plus bonuses, with a minimum average monthly commission around $5,000, and a generous PTO program.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have valid driver's license and be insurable with company insurance.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Skills

Communication skills

Time management

Multi-tasking

Team player

Job description

Dick Hannah Dealerships is seeking an Automotive Service Advisor/Writer to greet customers, assess service needs, and prepare accurate estimates. You will reference service history, explain costs, and secure approvals for additional work, while maintaining strong customer satisfaction and team collaboration.

The role offers a commission component of 7.5% of repair order gross, plus bonuses, with a minimum average monthly commission around $5,000, and a generous PTO program.